FAQ
1Q: How does the service work?
A: We pick-up your dog at your home or business, transport them to the adventure destination for a minimum one hour outdoor adventure, then return them for drop-off. You are not required to be home during pick-up/drop-off if we have a key to the home.
Q: What is your service area?
A: We currently serve Cupertino, Los Altos, Mountain View, San Jose and Google campus. Want service in another area? Submit a Service Area Request.
Q: What time is pick-up and drop-off?
A: Pick-up is approximately 11am - 1pm and drop-off is approximately 3pm - 5pm. Times may vary somewhat depending on your area.
Q: Where do you hike?
A: We explore various parks in the South Bay area. Some of our regular spots are Fremont Older, Stevens Creek, Thornwood, Windy Hill, Pulgas Ridge and others.
Q: What forms of payment do you accept?
A: Payment options include: cash, check, and Google Wallet.
Q: When is payment due?
A: For drop-ins and intro special, payment is due 24 hrs. prior to the scheduled hike. Membership payments are accepted in monthly installments and due in full on or before the 1st of the month.
Q: How are the dogs transported to the hiking location?
A: The dogs are transported via SUV.
Q: How many dogs do you take at once?
A: Typically, 3 to 4 dogs. The maximum capacity is 6 dogs per hiker.
Q: How do you make sure that the dogs are "compatible"?
A: An assessment is required to ensure dogs are a good fit for the program.
Q: Do you restrict your hikes by breed?
A: Generally, medium to large high energy dog breeds are best suited for the hiking program. Please review our Hiker Requirements for more info.
A: We pick-up your dog at your home or business, transport them to the adventure destination for a minimum one hour outdoor adventure, then return them for drop-off. You are not required to be home during pick-up/drop-off if we have a key to the home.
Q: What is your service area?
A: We currently serve Cupertino, Los Altos, Mountain View, San Jose and Google campus. Want service in another area? Submit a Service Area Request.
Q: What time is pick-up and drop-off?
A: Pick-up is approximately 11am - 1pm and drop-off is approximately 3pm - 5pm. Times may vary somewhat depending on your area.
Q: Where do you hike?
A: We explore various parks in the South Bay area. Some of our regular spots are Fremont Older, Stevens Creek, Thornwood, Windy Hill, Pulgas Ridge and others.
Q: What forms of payment do you accept?
A: Payment options include: cash, check, and Google Wallet.
Q: When is payment due?
A: For drop-ins and intro special, payment is due 24 hrs. prior to the scheduled hike. Membership payments are accepted in monthly installments and due in full on or before the 1st of the month.
Q: How are the dogs transported to the hiking location?
A: The dogs are transported via SUV.
Q: How many dogs do you take at once?
A: Typically, 3 to 4 dogs. The maximum capacity is 6 dogs per hiker.
Q: How do you make sure that the dogs are "compatible"?
A: An assessment is required to ensure dogs are a good fit for the program.
Q: Do you restrict your hikes by breed?
A: Generally, medium to large high energy dog breeds are best suited for the hiking program. Please review our Hiker Requirements for more info.